Food Cart Businesses Management Practices Essay

A. Environment* Linis Ofis ProgramTranslated as clean office, this internal program is an merged approach to solid waste management in persist of the Philippine Governments Ecological Solid Waste Management Act (RA 9003). It deals with waste segregation by instilling in SMC employees the 4R discipline Reduce, Reuse, reprocess and Recover. It aims to educate its workers to value their environment by practicing segregation, appeal, reuse and recycling of disposable waste in the workplace. SMCs Head gainice Complex located in the Ortigas Center hub provided three waste receptacles placed in strategic spots for food scraps or compostable waste, recyclable items ( much(prenominal) as plastic bottles and aluminum cans), and nonrecyclable items or disposable waste (such as plastic and tetra-pak containers). This is overly being implemented in SMCs other facilities nationwide. A separate chest of drawers is provided in each department for solid waste with market value, such as used b ond paper, magazines, newspapers and empty ink cartridges. The program generated P26,000 from the sale of recyclable materials on its first month, and an average of P12,000 per month. It has also helped in reducing the amount of solid waste, which normally finds its way to landfills and dumpsites, and easing up on manpower in the collection of waste.* Task Force HanginTask Force Hangin is responsible for helping plants comply with the Clean Air Act. The word hangin means air. The Task Force is serene of representatives from CTS-EMG, CTS-Engineering, Corporate Planning and Development, and Corporate Purchasing Unit. It is tasked to pinpoint the best available fuel and control technology for the plants fuel burning equipment. It conducted numerous studies and came up with recommendations to practice low sulfur fuel oil (LSFO) and scrubbers as the most effi cient options for solving the problem, and maintain the level of sulfur content in its fuel to about 0.7%S. It also studied the range of fuel cost that determines when LSFO fuel is advantageous to use versus scrubbers, and when a plant needs to shift from LSFO to scrubbers. The study enabled the Task Force to pull in the plants in their compliance efforts. All SMC-owned plants are expected to institute the necessary actions congruent with the Clean Air Act. The use of electric heaters at the Mandaue Glass readys furnace reduced the consumption of bunker fuel oil and the generation of combustion flue gas. B. Human Resources* Benefits ProgramEmployee Protection Employees are entitled to drear leave benefi ts that will provide fi nancial security even if they have lost the ability to earn in times of sickness or injury. Time Off With Pay Employees are also entitled to leave benefi ts that will allow for the continuity of their wage earnings even if they are on vacation or have to attend to emergency matters requiring their presence. Health Care The Corporation provides a comprehensive medical program for employees and their dependents to protect them against the financial burden that comes with illness or injury. Flexible Loan Facilities The Corporation offers an interestfree loan facility that is tailored to address the various fi nancial needs of the employees. Its fl exibility lies in the loan purpose, amount, and guidelines.Educational Program This helps meet the fi nancial requirements of employees who lust to pursue further studies. It includes loan facilities for the educational needs of employees dependents. Rice and Clothing Allowances The Corporation provides a monthly sack of rice to each rank-and-fi le employee. Employees also receive a clothing allowance for their proper work attire. Insurance and Death Benefits Financial assistance is extended to the bereaved family to help defray expenses incurred as a result of the demise of the employee or an immediate family member of an employee.* Employee RelationsSports and Recreation The program aims to nurture camaraderi e and unity among the employees through various sports activities, such as basketball, bowling, aerobics, street dancing, gym workout sessions, volleyball, and so forth The Corporation tries to meet the employees varied sports preferences. There are also interest clubs being formed for enthusiasts of golf, running, taekwondo, etc. Summer Outing The Corporation provides a yearly venue for employees and management of each division to interact with one anothers families in an cozy environment marked by fun and games.Songfest This is an annual nationwide search for employees who have exceptional talent for singing, a common trait among Filipinos. Employee Service Awards The annual recognition program honors employees for their years of service to the Corporation. Baratillo The monthly event allows employees to purchase various San Miguel carrefours at discounted prices. The venue is the Head spatial relation Complex, and employees from other SMC units and offices come to down ad vantage of the reasonable offers. Christmas Tiangge Employees are given the opportunity to develop their entrepreneurial spirit by selling various products during the two-day event. It is held regularly at the Head Office Complex in November before the onset of the Christmas season to allow employees and their families and friends to purchase their Christmas presents early.C. Customer Relations, Productivity and Quality* Customer Care CenterBy cathode-ray oscilloscope up this Center, SMC re-affirms its responsibility to its customers. Advancements in information technology make it possible for the Corporation to establish a more personal communication link with its customers. The integrated SMC Customer Care Center provides alternative channels for easy access and fast response to varying types of customer needs and requests. The Center supports SMCs businesses in strengthening customer relations, and in instantly market share as well. It is manned by a professional staff using su perior technology and employing in advance(p) solutions to ensure customer satisfaction and capture product loyalty.Walk-in customers who may prefer face-to-face interaction feel welcome amidst the Centers change atmosphere. The Centers call handling services take care of both inbound and outbound calls, providing information on the quality, pricing, distribution and availability of a product or service, while operating as a call center. It also handles order taking, telemarketing, sales campaign, promotion of new products, and customer satisfaction surveys. electronic customer linkages come through e-mail, faxes and SMS (short message services). The Centers integrated setup makes it easy for SMCs operating divisions to link up with it for their customer and product concerns.D. Corporate Governance* Compliance SystemIn adherence to corporate principles and best practices, the Chairman of the Board designated a Compliance Officer reporting directly to him. As the position denotes, he is responsible for seeing to it that the organization complies with the provisions in the manual. The Board of Directors is responsible for the long-term success of the Corporation and its sustained competitiveness, unvarying with its trusted role exercised in the best interest of the Corporation, its shareholders and other stakeholders. Forming working committees within the Board fosters open discussion, keeping Board members informed, and allowing them to become more warm to shareholders interests.* Disclosure SystemAll material information are publicly disclosed. These include earning results, Board changes, and shareholdings of directors. The Corporation established an Investor Relations Unit to disseminate by the bye information to shareholders. SMC practices consistency, accuracy and timeliness in the delivery and communication of information and data. The Unit coordinates with the Compliance Officer and other SMC divisions in effectively communicating with stakeholders. * supervise and AssessmentEach committee reports to the Board of Directors. The Compliance Officer established an evaluation system to determine and measure compliance against the manuals guidelines.